Returns

How to lodge a return

All items must be returned via the original place of purchase.

Step 1.	Read and understand the Terms and Conditions.
Step 2.	Enter your name, email and order number.
Step 3.	Select the items that you wish to return from this order and include a reason. If you are returning multiple orders in the one parcel, you will need to create a return entry for each order #.
Step 4.	Acknowledge ABI’s return policy.
Step 5.	Once you have submitted your return, you will be emailed a Return Summary PDF. Please print and ensure this is included with all returned items.
Note:	Please contact aftersales@abi-international.co.nz if you would like to amend a back-ordered item or order which has not yet been despatched.
	Please send all returns to our New Zealand warehouse via post. We cannot accept return drop-offs, as our warehouse is a 3PL distribution facility with limited customer-facing services.

You have 30 days from the date of purchase to return any items in exchange for a refund. Items returned between 30 days and 90 days after the date of purchase, will be eligible to receive a store credit note only.

Ensure you lodge your return via our Returns Portal below.

Delivery costs are non-refundable and return postage is at the expense of the customer.

All items must be in original condition, no writing or damage to the packaging and uninstalled. We recommend all returned items are sent with postal tracking and insurance.

All returns will undergo a quality check upon return to ABI dispatch centre. ABI will email once your return has been processed. Please allow 14 days for this.

The value that is credited is the amount paid after any discounts. Discounts are applied equally over each individual item on the order. ABI does not accept returns on discontinued items.

Order Number :

All Items

Reimbursement Method:

Refund

Store Credit

Please note ABI does not accept returns on discontinued items.

Return Conditions.

Please tick below to acknowledge our returns guidelines :

The items have not been installed.

The items are in their original condition and packaging.

The ABI product boxes do not have writing or stickers on them.

I have used a separate box and/or satchel.

Disclaimer

By clicking the below check box I agree :

I have read and understood the Terms and Conditions.
I understand that all items will undergo a quality check before being processed.
I understand that any items that have been installed or are not in their original condition may not be eligible for a refund and a fee may apply.
I understand return postage is at my own cost.

Accept Return Conditions

ABI Return Form

Your Details:

Name:

Email:

Return Address: ABI INTERIORS, 11 Timberly Road, Mangere Auckland 2022, New Zealand

Order Number:

Reimbursement Method:

Reason for Return:

Returns Condition:

Please Check Product Name and Quantity Before Continuing

Quantity	Product Name

Important Order Information

Please click ‘submit’ to lodge your return. A Returns Summary Document will be emailed to you separately once you click submit. This must be included with your returned items.

Return Address

ABI INTERIORS,
11 Timberly Road,
Mangere Auckland 2022,
New Zealand