Warranty
For all warranty or product enquiries, please fill out our form below.
In order to lodge your enquiry, please complete all fields and provide photographic evidence. For urgent enquiries, please contact our team on (09) 801 0908 once you have submitted the form.
Important Information
Please submit images or videos displaying the issue and include an additional photo with the product batch number. The product batch number can be found on the box as per the image below.
If you are experiencing issues when uploading multiple files, please submit your form with a single photo, and our team will notify you if we require more details. If the error persists, please email [email protected] with the above details and files.
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the fullest extent permitted by law, ABI excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage.
