Help Centre

All stock is held at our warehouse, located at 111A Kerwyn Ave, East Tamaki, Auckland 2013. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.

Our team is happy to provide a quote for you. Please email through your list of items to [email protected]. You may also use the wishlist function on our website to request an estimate.

ABI has a specialised Trade team that can assist with trade account and order enquiries. We also offer trade pricing for applicants which can be accessed here. For all trade enquiries, please email [email protected]. Alternatively, orders can be placed at retail pricing via our website.

Our Auckland showroom is now open Friday to Sunday, or by appointment Monday to Thursday. Please be aware that construction is still in progress. Kindly exercise caution when visiting. Our range is available to shop in-store at our showroom, located at the Residium Build & Design Centre, 165 The Strand, Parnell, Auckland 1010.

Our tapware is certified under AS/NZS 3718:2005, meeting Australian and New Zealand standards, however, we do sell our products internationally. Please get in touch with our Sales team via [email protected] for more information about international orders.

ABI Interiors products are not designed or covered under warranty for external use unless otherwise specified. This is due to the coatings being exposed to harsher conditions and UV light. However, due to its construction, our 316 stainless steel Sola Collection has been specifically designed for external environments.

We have two main base materials; solid brass and stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT), however, the finish can vary slightly between products and batches.

Our products are designed to be paired together, so you can create a cohesive ABI Interiors look in your home that suits your personal style.

All ABI Interiors applicable products have WaterMark accreditation and a minimum 3-star rating. Please note, spouts on their own do not require a WELS rating as it is determined by the mixer it is paired with. Our WaterMark labels refer to the AS/NZS 3718:2005 as this includes the AS/NZS 4020 Standard.

Our stainless steel products are entirely lead-free. Additionally, our solid brass range is watermark certified to meet AU/NZ requirements, ensuring they adhere to the lead content limit of below 4.5%. This certification involves initial testing and subsequent yearly audits to maintain compliance.

Our products are designed in-house by our team at our HQ on the Gold Coast, Australia. We work closely with our manufacturing team in Guangzhou, China. All ABI Interiors products meet strict Australian and New Zealand guidelines and WaterMark ratings. Our tapware is also certified under AS/NZS 3718:2005.

You can apply your coupon code at checkout in the discount code box. Any type of discount or coupon code is applied equally over each item in an order. Please note, discounts cannot be used on shipping costs, or redeemed for cash or a refund.

We do not offer layby or holds on products and full payment is required to secure stock. If an item is out of stock at the time of your order, we will provide a backorder ETA on the product listing webpage.

All gift cards and store credits are valid for 3 years from the date of purchase.

We accept Visa, MasterCard, and Amex. We also offer payment through PayPal and Laybuy.

Yes. All in-stock items will be sent together and any items on backorder will be sent once they are back in stock.

We regret to advise that we are unable to modify an order once it has been placed. Please place another order for any additional items you may require. If you want to cancel any items or products on backorder, please get in touch with our Customer Experience team at [email protected].

At this time, we cannot hold orders at our warehouse. Once an order payment is processed, the order will be dispatched to the address provided, excluding backorders.

To help achieve a seamless experience from ordering to installation, please ensure you or your nominated receiver checks your order for the following:

• Finish: All items are the correct finish.
• Condition: The items have arrived in optimal condition.
• Quantity: The number of items received matches the packing slip.

If there are any discrepancies or concerns with your delivery please contact our Customer Experience team as soon as possible at [email protected].

You can shop our spare parts via our website here. If you are unable to find the required part or need further assistance, please email [email protected].

Please note once payment has been made, we are unable to guarantee any changes to your order. For any updates including delivery address and priority shipments, please contact our Customer Experience team directly via email [email protected] for further assistance. If your order has already been dispatched, you will be required to contact the courier directly in order to redirect the parcel.

Most packages from ABI require a signature upon delivery. This means you are required to be home in order to accept your parcel. If you are not home at the time of delivery, a card will be left with details for alternative collection from your local post office or courier collection location. If authority to leave is available for your order, you can elect via the courier to have your package left in a safe place. Please note, this option voids insurance and ABI Interiors is not liable for stolen or damaged goods.

All stock is held at our warehouse, located at 111A Kerwyn Ave, East Tamaki, Auckland 2013. Please contact our Sales team directly to arrange collection prior to purchase. Alternatively, we offer free shipping on orders over $1,000. Please note: When collecting orders, all customers and vehicles must adhere to our Vehicle Loading Policy here.

We use NZ Post, MainFreight, and DailyFreight to deliver orders within New Zealand. For all international orders, we use DHL. The courier will be automatically allocated based on the size, weight, and location of your order once payment has been received. Please note that couriers deliver to the ground-level street address of your property only.

Shipping costs are calculated automatically at the checkout based on the weight of your order. However, orders over $1,000 are eligible for free standard shipping (exclusions apply). If you require a shipping quote in advance, please contact us via live chat, email, or phone.

All shipping timeframes are reflective of the delivery service selected at checkout and we cannot guarantee delivery times. We recommend contacting the respective carrier for up-to-date delivery timeframes. Once your order is dispatched, we will email your tracking details. The courier will provide an estimated delivery timeframe. For further details regarding the status of your delivery, please contact the respective courier service. Alternatively, please email [email protected].

We recommend downloading the installation guide for each product from our website. These can be found under the download tab on each product listing. We recommend consulting on the installation guides with your licensed trades in advance to confirm if you may require any additional components. Check all items upon delivery to ensure all required components are included and meet quality expectations.

We recommend all products be installed by a licensed tradesperson to ensure they are correctly and safely installed. Please ensure that the specification and installation guide has been reviewed and all required components are on-site. If you require further guidance, please visit our website and complete the warranty and product enquiry form Please include photos of what has been received and your order number so our helpful team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed.

Visit our website and complete the warranty and product inquiry form here. Please include photos of what has been received and your order number so our helpful team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed. Please include photos of what has been received and your order number so our helpful team can assist as quickly as possible. For urgent enquiries, please contact our team via phone after the form is completed.

For change-of-mind purchases, you may return your item(s) to ABI within 60 days of purchase, in exchange for a full refund (subject to quality checks). Orders returned after 60 days may be eligible for a credit note up to 90 days from purchase. Please note, all return postage costs are at the customer’s expense. Please click here to view the full terms and conditions of our returns policy.

To lodge a return, please click here to be directed to our returns portal. Once your return has been lodged, you will receive a returns summary. Please ensure this is included in the parcel you are returning. Please note, all return postage costs are at the customer’s expense.

We do not offer exchanges due to our high stock turnover. Please lodge a return with the item you no longer require and place a new order for all new items required.

If you are returning items from two different orders, you are welcome to post them in the same parcel. However, a return must be lodged for each order via our returns portal and both return summaries must be included in the returned parcel.

Yes, you can. Once your return has been processed, customers who made their purchase using a gift card will be issued with a voucher equal to the value of the returned items. For orders made using store credit, your ABI account will be re-issued store credit equal to the value of the returned products.

ABI Interiors offers a 25-year additional warranty for residential customers. More information on warranty conditions can be found here. For further information, please email [email protected].

For all warranty and product enquiries, please fill out the form here and our Customer Experience team will be in touch within 24 – 48 hours. Please note that all fields must be completed with photographic evidence provided in order to lodge your enquiry or claim. For any urgent enquiries, please call (09) 801 0908 after completing the form.

Our product Care Guide can be found here. We recommend following this guide to ensure the longevity of your products.

Unless stated otherwise, ABI Interiors products are not explicitly designed for outdoor use and will not be covered by warranty if used in outdoor applications.